Refund and Return Policy
Effective Date: March 11, 2025
Trustali strives to provide our customers with the best products and services. If for any reason you are not satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the conditions under which you can return items and receive a refund.
Eligibility for Returns and Refunds
You may return items within 14 days of receipt for a full refund or exchange if:
- The item is unused, in original packaging, and in resalable condition.
- The item is defective or damaged upon arrival (please contact us immediately with supporting evidence).
- You received the wrong product.
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at info@trustali.xyz or 079 8398 1792 to notify us of your intention to return the product.
- Provide your order number and reason for return.
- We will guide you through the return process, including how to ship the product back to us.
Refund Processing
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable.
Exceptions
Some products may not be eligible for return or refund, including:
- Opened or used products that are not defective.
- Products marked as non-returnable.
Changes to This Policy
We may update this policy occasionally. Any changes will be reflected on this page with the updated effective date.
Contact Us
If you have any questions about our return and refund process, please contact us at:
Email: info@trustali.xyz
Phone: 079 8398 1792
Website: Trustali
Thank you for shopping with Trustali!